Thank you for choosing Yelkenurunleri.com, an e-commerce website specializing in sailing products. We provide a return service for situations where you are not satisfied with the products you have purchased. Please review our policies below to understand the steps for initiating a return.
- Return Conditions
1.1. The products you wish to return must be unused, undamaged in their original packaging, and in their original condition.
1.2. Return requests must be made within 15 (fifteen) days from the date of product delivery. Return requests submitted after this period will not be accepted.
1.3. Return requests can be made through your account on yelkenurunleri.com or by contacting customer service. Once your return request is received, you will be contacted and provided with further instructions.
- Return Process
2.1. Once your return request is approved, you should package the product in its original packaging and send it to the address provided by yelkenurunleri.com. Do not return the product if your return request has not been approved.
2.2. The customer is responsible for the shipping costs associated with the return. However, if the product is damaged or faulty, yelkenurunleri.com will cover the shipping costs.
2.3. Yelkenurunleri.com is not responsible for any damage or loss that may occur during the shipment of the returned products to the courier or during their delivery to our facilities.
- Post-Return Process
3.1. Once the returned products are received, they will be inspected by our team. If they meet the return conditions, the refund process will be initiated.
3.2. Depending on the payment method used, the refund amount will be credited back to your credit card, bank account, or any other payment method used during the original purchase.
3.3. The refund process is typically completed within 7 (seven) business days after the product is received and inspected by our team.
- Non-Returnable Items
4.1. Certain items cannot be returned due to hygiene reasons (e.g., underwear, etc.), personalized items, or products made to order.
4.2. For a detailed list and further information on non-returnable items, please contact our customer service.
- Customer Service Contact Information
For any questions, suggestions, or complaints, please reach out to our customer service team:
Phone: +90 532 230 85 84
Email: info@yelkenurunleri.com
Our customer service team will respond to you promptly and assist you in resolving any issues you may have.